Interactive Voice Response (IVR) systems
Automated Customer Care and "800" Program applications limited only by the imagination. Prosodie Interactive crafts competitive-edge Interactive Voice Response (IVR) software products that could be tailor-made to your needs. We developed several IVR applications with access methods ranging from basic touch-tone phones to Advanced Speech Recognition (ASR).
Description of our Software Products:
Customer Self Service/CRM (iCSS Rel 2.8):
Reduce your collection time and increase cash flow with an option for customers to pay their overdue phone bill by phone. Delinquent customers receive their bill with a special 800 number along with instructions on how to avoid service disconnection. When customers call, they reach our IVR unit that collects all necessary data, such as: type of account, credit card number, expiration date, amount of payment, etc. The payment is immediately applied so that service continues.
Marketing Campaigns (iMC Rel 2.8)
To accomplish customers brand a unique identity by using distinctive recorded voices and personalities and by using IVR application structure that focused on reporting, data capture and seamless integration into their enterprise-wide SAP application and their fulfillment database
Surveys&Polls (iSP Rel 2.8)
Correspond using web survey to measure customer satisfaction. The results are then posted to a Web interface offering real-time reporting, allowing you to quickly identify problem areas and correct them immediately .
CRM Software Products:
Atiric offers end-to-end CRM Software products to manage different business functionalities like marketing automation, sales force automation software, customer service, helpdesk, sales order processing software, asset and project management software, defect tracking software and more
To further assist clients who wish to use our software products, we have developed numerous domain specific applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and Voice Messaging / Toll Free Service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting software products.
- Emergency Alerts
- Insurance Marketing
- Mortgage Marketing
- Human Resources
- Phone Surveys
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- Debt Collection Predictive Dialer
- Political Calls
- Store Locator
- Customer Survey
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- Reminders
- Fundraising
- Retail Sales
- Real Estate Marketing
- Health Care
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- XML Messaging
- Community Alerts
- Financial Services
- Church Groups
- B2B Services
- Announcements
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CTI infrastructure
Atiric specializes in technology for today's contact centers as well as for call centers of the future (virtual call centers). A remote agent and telecommuting workforce is made possible by faster and more reliable internet access. Our products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. Our products provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as Computer Telephony Integration (CTI).
To take full advantage of the software products provided by Atiric. we have developed a suite of computer telephony software that enhances existing PC, Web and Unix applications by providing telephony access to our PACER predictive dialers (as well as other PBX systems). Our CTI software comes with a standalone softphone as well as CTI middleware that can be embedded in user applications. This computer telephony software "opens" our PACER predictive dialers to outside applications
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